Vendors selling MTN recharge cards at prices above the face value are doing so illegally, the mobile operator has said.
Adekunle Adebiyi, the acting sales and distribution executive of MTN, said in a statement on Wednesday that the cost of recharge cards remains the face value stated on the physical vouchers.
“We hereby use this medium to inform all our subscribers that we have not increased the prices of our recharge cards.,” he said.
“Any increment from any quarters across the country on our recharge cards is without our knowledge, and we urge all our customers to always pay the exact value advertised on the cards.”
Urgent steps were being taken to ensure compliance on sales of the recharge cards at the stated face value by all MTN’s trade partners and retailers, he said.
“While we are working assiduously to resolve claims of illegal increases, we apologise to our customers for any inconvenience this might have caused,” he furter said.
“Alternatively, we advise our customers to explore other options of purchasing airtime such as MTN Virtual Top Up (VTU), Diamond Yello Account (DYA), or MTN Auto Top-up. For more information on these services, please visitwww.mtnonline.com/autotopup.“