United Airlines say sorry for flying passenger 3,000 miles in wrong direction

United Airlines say sorry for flying passenger 3,000 miles in wrong direction

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United Airlines say sorry for flying passenger 3,000 miles in wrong direction

The airlines have been forced to apologise after accidentally flying a passenger 3,000 miles in the wrong direction.

United Airlines have said sorry for the ‘horrible failure’ to correctly check Ms Bahetoukilae’s boarding pass.

It took Ms Bahetoukilae 28 hours to reach her intended destination.

Her niece, Diane Miantsoko told ABC: ‘If they would have made the announcement in French, she would she have moved gates. Of course, because she speaks French she would’ve moved to another gate.’

United Airlines say sorry for flying passenger 3,000 miles in wrong direction

Ms Miantsoko added:: ‘They didn’t pay attention. My aunt could have been anyone. She could have been a terrorist and killed people on that flight, and they didn’t know they didn’t catch it.’
A United Airlines spokesperson said: ‘We deeply apologise to Ms. Bahetoukilae for this unacceptable experience.

‘When she arrived in San Francisco we ensured she got on the next flight to Paris and refunded her ticket.

‘Our customer care team has reached out to her directly to ensure we make this right.

‘We are also working with our team in Newark to prevent this from happening again.’
United Airlines has settled a confidential lawsuit after the mix up on April 24.

The incident comes weeks after United Airlines passenger Dr David Dao was violently dragged from his seat on an overbooked flight by security staff.

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